We do our best to choose the highest projected replacement. If a QB is hurt, their backup will be selected. If a skill position player is injured, the next highest projected scoring player will be used.
"},{"id":31230774057362,"url":"https://fliff.zendesk.com/api/v2/help_center/en-us/articles/31230774057362.json","html_url":"https://fliff.zendesk.com/hc/en-us/articles/31230774057362-Can-I-customize-a-Star-Pack","author_id":12806390718994,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":28262670783378,"created_at":"2025-11-21T01:34:31Z","updated_at":"2025-11-21T01:34:31Z","name":"Can I customize a Star Pack?","title":"Can I customize a Star Pack?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-21T01:34:31Z","user_segment_id":null,"permission_group_id":4415718532625,"content_tag_ids":["01KAJ0RV1FHW4V96N4RM0WERE6"],"label_names":[],"body":"No, Star Packs are pre-packaged with the top projected players from their respective teams. Star Pack customization is a feature which may be available in the future!
"},{"id":31230747099410,"url":"https://fliff.zendesk.com/api/v2/help_center/en-us/articles/31230747099410.json","html_url":"https://fliff.zendesk.com/hc/en-us/articles/31230747099410-What-stat-categories-are-Star-Packs-available-for","author_id":12806390718994,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":28262670783378,"created_at":"2025-11-21T01:33:56Z","updated_at":"2025-11-21T01:33:56Z","name":"What stat categories are Star Packs available for?","title":"What stat categories are Star Packs available for?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-21T01:33:56Z","user_segment_id":null,"permission_group_id":4415718532625,"content_tag_ids":["01KAJ0QQ4EMST7N6XM4PZQ3G5K"],"label_names":[],"body":"Currently Star Packs are only available for fantasy points but may become available for additional stat categories in the future.
You'll find Star Packs available across all major team sports like NBA, NFL, MLB, NHL, and more, ready for you to combine with other Star Packs or player selections as you build your contest entry.
Live fantasy point display is not yet available but we endeavor to add this in a future update. The game score is displayed and can be used as a reference.
While we do our best to provide live scoring and stat tracking in real time with the highest degree of accuracy, we cannot guarantee the correctness at all times so we always suggest also verifying with reliable third party sources before making any decisions.
"},{"id":31230738000786,"url":"https://fliff.zendesk.com/api/v2/help_center/en-us/articles/31230738000786.json","html_url":"https://fliff.zendesk.com/hc/en-us/articles/31230738000786-What-happens-if-a-player-in-the-Star-Pack-is-inactive","author_id":12806390718994,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":28262670783378,"created_at":"2025-11-21T01:32:06Z","updated_at":"2025-11-21T01:32:06Z","name":"What happens if a player in the Star Pack is inactive?","title":"What happens if a player in the Star Pack is inactive?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-21T01:32:06Z","user_segment_id":null,"permission_group_id":4415718532625,"content_tag_ids":[],"label_names":[],"body":"Star Packs are updated dynamically based on player availability. If a player is ruled out or inactive prior to the start of the game, we will substitute that player with the next best replacement in the Star Pack.
This ensures that Star Packs always includes the top projected players for every game where they are offered.
When a lineup change occurs, the Star Pack’s associated multiplier may change but as with any entry, the contest score is based on the multiplier at the time of submission.
"},{"id":31230721529618,"url":"https://fliff.zendesk.com/api/v2/help_center/en-us/articles/31230721529618.json","html_url":"https://fliff.zendesk.com/hc/en-us/articles/31230721529618--How-are-the-players-selected-for-the-Star-Pack","author_id":12806390718994,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":28262670783378,"created_at":"2025-11-21T01:31:00Z","updated_at":"2025-11-21T01:31:21Z","name":"How are the players selected for the Star Pack?","title":"How are the players selected for the Star Pack?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-21T01:31:00Z","user_segment_id":null,"permission_group_id":4415718532625,"content_tag_ids":[],"label_names":[],"body":"Player selection depends on the sport. Star Packs always include the top projected scorers at each position.
"},{"id":31110884417042,"url":"https://fliff.zendesk.com/api/v2/help_center/en-us/articles/31110884417042.json","html_url":"https://fliff.zendesk.com/hc/en-us/articles/31110884417042-What-is-a-Star-Pack","author_id":12806390718994,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":28262670783378,"created_at":"2025-11-17T02:11:43Z","updated_at":"2026-02-24T04:33:00Z","name":"What is a Star Pack?","title":"What is a Star Pack?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-02-24T04:33:00Z","user_segment_id":null,"permission_group_id":4415718532625,"content_tag_ids":[],"label_names":[],"body":"
A Star Pack is a group of top players from the same team, packaged into a single selection. The statistical performance from these players are combined, and scored against the combined statistics of the opposing Star Pack. Instead of predicting the performance of a single player, the outcome of your selection is based on the combined statistical performance of the group.
Star Packs are a great option when you have an opinion about a team but can't decide which player is most likely to fill up the stat sheet and want to spread the risk. They're a simple and convenient way to predict the performance for each team's top players without having to choose between them.
For more information on our Fliff Pick'Em Rules, please visit our rules here.
"},{"id":28910073675282,"url":"https://fliff.zendesk.com/api/v2/help_center/en-us/articles/28910073675282.json","html_url":"https://fliff.zendesk.com/hc/en-us/articles/28910073675282-Can-I-use-my-Fliff-Cash-in-Pick-Em","author_id":12806390718994,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":28908489273746,"created_at":"2025-08-21T05:38:40Z","updated_at":"2026-02-24T04:34:32Z","name":"Can I use my Fliff Cash in Pick'Em?","title":"Can I use my Fliff Cash in Pick'Em?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-02-24T04:34:32Z","user_segment_id":null,"permission_group_id":4415718532625,"content_tag_ids":[],"label_names":[],"body":"Fliff Cash cannot be used to play in Fliff Pick'Em. Fliff Pick'Em is a real money daily fantasy sports product, and all entries are made with US Dollars or free play currencies.
However, in some states, you may be able to redeem your Fliff Cash for use in Pick'Em contests. Please navigate to the Cashier tab on the Pick'Em screen, and choose the \"Use My Fliff Cash\" option to proceed with this transaction.
This can also be done on the Fliff Social Sportsbook Redemption screen, by redeeming your Fliff Cash to your Daily Fantasy Sports Pick'Em balance.
Please note that you are unable to transfer or use your Pick'Em US Dollar balance on Fliff Social Sportsbook. Please contact Fliff customer support for any additional questions.
"},{"id":28899135408658,"url":"https://fliff.zendesk.com/api/v2/help_center/en-us/articles/28899135408658.json","html_url":"https://fliff.zendesk.com/hc/en-us/articles/28899135408658-Fliff-Pick-Em-Contest-Rules","author_id":12806390718994,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"section_id":28899101011730,"created_at":"2025-08-20T14:25:03Z","updated_at":"2026-02-24T03:57:49Z","name":"Fliff Pick'Em Contest Rules","title":"Fliff Pick'Em Contest Rules","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-02-24T03:57:49Z","user_segment_id":null,"permission_group_id":4415718532625,"content_tag_ids":[],"label_names":[],"body":"Please click here to view our contest rules.
"},{"id":28877474184210,"url":"https://fliff.zendesk.com/api/v2/help_center/en-us/articles/28877474184210.json","html_url":"https://fliff.zendesk.com/hc/en-us/articles/28877474184210-Terms-of-Use","author_id":12806390718994,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":28877438108306,"created_at":"2025-08-19T17:19:25Z","updated_at":"2025-08-19T17:19:30Z","name":"Terms of Use","title":"Terms of Use","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-08-19T17:19:30Z","user_segment_id":null,"permission_group_id":4415718532625,"content_tag_ids":[],"label_names":[],"body":"Please click here to view our Terms of Use.
Pick Selection
The OVER or UNDER statistical projection that is selected for any athlete.
Selection Multiplier
The multiplier assigned to each athlete’s statistical projection, which is based on the likelihood that the athlete achieves that projection and contributes to your potential prize winnings.
Contest Multiplier
A contest multiplier is the combination of selection multipliers. In entries that include selections from the same game, the contest multiplier may be adjusted due to the correlation of the potential outcomes.
Max Play
An entry that must have all winning selections to win a prize.
Flex Play
An entry that can have up to 1 losing selection and still win a prize. Flex Plays are only available for entries that contain 3 or more selections.
Entry Fee
The dollar amount that the participant enters into the contest.
Contest Score
The contest score is the (contest multiplier)*(the entry fee).
Winning Entry
Any winning max play (all picks are correct) or flex play (all picks or all picks except 1 are correct).
Winning Entry Payout
The contest score is the guaranteed prize amount for winning entries.
Guaranteed Prize Pool (GPP)
The minimum amount of prizes that will be paid out to all winning entries.
Remaining Prize Pool (RPP)
The amount in the GPP after all Winning Entries have been paid.
Extra Prize Payout
The extra prize payout is awarded as a share of the ‘Remaining Prize Pool’ among all winning entries in accordance with their contest score.
Total Prize Payout
The sum of the ‘Winning Entry Payout’ and the ‘Extra Prize Payout’ is the ‘Total Prize Amount’ that is paid for winning entries.
If you have any additional questions, please do not hesitate to contact Fliff customer support.
"},{"id":28262778544274,"url":"https://fliff.zendesk.com/api/v2/help_center/en-us/articles/28262778544274.json","html_url":"https://fliff.zendesk.com/hc/en-us/articles/28262778544274-What-is-Contest-Score","author_id":12806390718994,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":28262776800658,"created_at":"2025-07-23T01:35:24Z","updated_at":"2026-02-24T04:35:07Z","name":"What is Contest Score?","title":"What is Contest Score?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-02-24T04:35:07Z","user_segment_id":null,"permission_group_id":4415718532625,"content_tag_ids":[],"label_names":[],"body":"To allow for competition between entries made with a variety of different players and projections, Fliff Pick'Em assigns a contest score to each entry. The contest score represents the share of the prize pool that your winning entry will receive.
Contest Score is calculated by multiplying your entry fee by your Contest Multiplier. It determines your positioning in the contest rankings and share of the Guaranteed Prize Pool (GPP) and is equal to your minimum prize for a Winning Entry.
For example, your $10 3-pick NBA lineup from the example above is entered into a contest with $10,000 in prizes. All three of your picks are correct:
Entry Fee = $10
Your Contest Score for this lineup is 65 ($10 * 1.9x * 1.8x * 1.9x).
The GPP will pay all Winning Entries their Contest Scores first. Then the remainder of the GPP will be allocated based on the rankings of the Contest Scores for all Winning Entries.
Continuing with the example above:
Please contact Fliff customer support if you have any further questions.
"},{"id":28262744849298,"url":"https://fliff.zendesk.com/api/v2/help_center/en-us/articles/28262744849298.json","html_url":"https://fliff.zendesk.com/hc/en-us/articles/28262744849298-How-do-pick-multipliers-work","author_id":12806390718994,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":28262738331154,"created_at":"2025-07-23T01:31:34Z","updated_at":"2025-08-18T08:17:04Z","name":"How do pick multipliers work?","title":"How do pick multipliers work?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-08-18T08:17:03Z","user_segment_id":null,"permission_group_id":4415718532625,"content_tag_ids":[],"label_names":[],"body":"Each pick selection is assigned a multiplier based on the likelihood that the selected athlete will achieve the projection. The combination of these multipliers is known as the Contest Multiplier.
For example:
Your Contest multiplier for this lineup is 6.5x (1.9x * 1.8x * 1.9x).
If your entry contains pick selections from the same game, the Contest multiplier may be adjusted higher or lower depending upon the correlation of outcomes. All entries will be treated equally and receive the same upward or downward adjustment for a given combination. If you have any further questions, please contact Fliff customer support.
"},{"id":28262709861778,"url":"https://fliff.zendesk.com/api/v2/help_center/en-us/articles/28262709861778.json","html_url":"https://fliff.zendesk.com/hc/en-us/articles/28262709861778-Lineup-Restrictions","author_id":12806390718994,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":28262670783378,"created_at":"2025-07-23T01:21:36Z","updated_at":"2026-01-12T08:49:13Z","name":"Lineup Restrictions","title":"Lineup Restrictions","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-01-12T08:49:13Z","user_segment_id":null,"permission_group_id":4415718532625,"content_tag_ids":[],"label_names":[],"body":"All entries must include athletes from at least two different teams. All entries also require 2+ active picks to settle as a Win or Loss to be eligible for prize winnings.
For example: Jalen Hurts over, AJ Brown over, Patrick Mahomes under, and Mahomes pick voids.
The entire entry would be refunded, as we cannot pay out or collect on an entry that only includes active picks from one team, regardless of whether those picks won or lost.
For example: Jalen Hurts over paired with Patrick Mahomes under, Jalen Hurts pick voids.
The entire entry would be refunded, as we cannot pay out or collect on an entry that only includes one active pick. Please contact customer support if you have any further questions.
Please contact Fliff customer support if you have any additional questions.
"},{"id":28262662056978,"url":"https://fliff.zendesk.com/api/v2/help_center/en-us/articles/28262662056978.json","html_url":"https://fliff.zendesk.com/hc/en-us/articles/28262662056978-Can-I-cancel-an-entry-after-I-ve-submitted","author_id":12806390718994,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":28262670783378,"created_at":"2025-07-23T01:16:49Z","updated_at":"2025-08-18T08:09:10Z","name":"Can I cancel an entry after I’ve submitted?","title":"Can I cancel an entry after I’ve submitted?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-08-18T07:49:40Z","user_segment_id":null,"permission_group_id":4415718532625,"content_tag_ids":[],"label_names":[],"body":"You can cancel an entry if it falls under the following requirements:
"},{"id":28262564784402,"url":"https://fliff.zendesk.com/api/v2/help_center/en-us/articles/28262564784402.json","html_url":"https://fliff.zendesk.com/hc/en-us/articles/28262564784402-Am-I-eligible-to-use-Fliff-Pick-Em","author_id":12806390718994,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":28262498971666,"created_at":"2025-07-23T01:00:39Z","updated_at":"2026-03-23T19:18:33Z","name":"Am I eligible to use Fliff Pick'Em?","title":"Am I eligible to use Fliff Pick'Em?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-23T19:18:33Z","user_segment_id":null,"permission_group_id":4415718532625,"content_tag_ids":[],"label_names":[],"body":"
You must be at least 18 years of age to open an account, participate in contests, or win prizes in states where Fliff Pick'Em is available.
Fliff Pick’Em is currently available in the following states: California, Kansas, Kentucky, Minnesota, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Utah and West Virginia.
Fliff Pick ’Em will be coming to more states soon! Please visit getfliff.com to view the availability for all Fliff products.
"},{"id":28262563296274,"url":"https://fliff.zendesk.com/api/v2/help_center/en-us/articles/28262563296274.json","html_url":"https://fliff.zendesk.com/hc/en-us/articles/28262563296274-What-is-Pick-Em","author_id":12806390718994,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":2,"section_id":28262526587666,"created_at":"2025-07-23T00:59:01Z","updated_at":"2026-05-23T23:54:51Z","name":"What is Pick'Em?","title":"What is Pick'Em?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-02-23T22:43:55Z","user_segment_id":null,"permission_group_id":4415718532625,"content_tag_ids":[],"label_names":[],"body":"Fliff Pick'Em is a peer-to-peer, real-money Daily Fantasy Sports (DFS) contest format offered by Fliff. Participants compete against one another by building lineups of athletes and selecting whether or not the chosen athletes will outperform or underperform their statistical projections during real-world sporting events.
Please contact Fliff customer support if you have any additional questions.
"},{"id":22890093447954,"url":"https://fliff.zendesk.com/api/v2/help_center/en-us/articles/22890093447954.json","html_url":"https://fliff.zendesk.com/hc/en-us/articles/22890093447954-How-to-Enable-Location-Permissions","author_id":12806390718994,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":19507160850962,"created_at":"2024-11-26T20:49:23Z","updated_at":"2024-11-26T21:20:57Z","name":"How to Enable Location Permissions","title":"How to Enable Location Permissions","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-11-26T21:20:56Z","user_segment_id":null,"permission_group_id":4415718532625,"content_tag_ids":[],"label_names":[],"body":"To use Fliff, we need to check if the app is available in your location. Please ensure your location services are enabled on your device.
\n\n
1. Browser Prompt:
\n2. Manually Enable Location:
\n
\n
1. Fliff App Prompt:
\n2. Manually Enable Location:
\n
If you have any additional questions, please contact customer service.
"},{"id":21474489587730,"url":"https://fliff.zendesk.com/api/v2/help_center/en-us/articles/21474489587730.json","html_url":"https://fliff.zendesk.com/hc/en-us/articles/21474489587730-Play-Through-Conditions","author_id":12806390718994,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"section_id":19364554125074,"created_at":"2024-09-19T15:31:37Z","updated_at":"2024-10-23T15:52:41Z","name":"Play-Through Conditions","title":"Play-Through Conditions","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-10-23T15:52:41Z","user_segment_id":null,"permission_group_id":4415718532625,"content_tag_ids":[],"label_names":[],"body":"Fliff Cash is a promotional currency that does not have cash value, and cannot be redeemed until play-through conditions have been satisfied.
\nEach time Fliff Cash is awarded, it will have a minimum play-through multiplier between 1X and 20X attached.
\nThe play-through multiplier is the number of times the Fliff Cash must be played in sweepstakes games prior to being redeemed. With each new play, the lesser amount of the risk and net win (potential payout less the risk) is applied toward achieving the play-through goal.
\nFor example, consider you receive 10 Fliff Cash with a 10X play-through. This means the total play-through goal is 100 Fliff Cash before it can be redeemed. If you have a sweepstakes play on the Kansas City Chiefs wherein your risk of 10 Fliff Cash has a potential return of 20 Fliff Cash, you will now be 10% of the way towards satisfying the play-through condition (10 Fliff Cash out of 100). If you win, and proceed to another play on the San Francisco 49ers wherein you risk 20 Fliff Cash for a potential return of 40 Fliff Cash, your play-through progress will now be 30% complete (10 + 20). If at any point your Available Fliff Cash balance becomes 0, your existing play-through will be automatically cleared and does not apply to any future Fliff Cash plays.
\nPlay-through multipliers will be displayed along with Fliff Cash obtained through use of the Fliff mobile application. Please be aware that these multipliers as well as the Fliff Cash amounts may change from time to time depending on the promotional period, but changes will never be applied retroactively to any existing Fliff Cash entries. Please see our Sweepstakes Rules for the most up-to-date details concerning Fliff Cash promotional games.
\nProgress towards play-through will be tracked separately each time you obtain new Fliff Cash through pods. This ensures that play-through is not additive or cumulative, and each Fliff Cash entry is independent. Your progress toward the completion of each pod can be tracked in the wallet section of the Fliff mobile applications.
\nPrior to play-through completion, Fliff Cash will be displayed as Available Fliff Cash balance and after completion, it will be displayed as Redeemable Fliff Cash.
\nEach pod display includes a progress bar so that you always know your progress and completed pods are moved to your History.
\nPlay-through is always attributed to the oldest pods first, so that you are able to redeem your Fliff Cash prizes sooner. The ID number of the pod will be visible on your Fliff Cash tickets that can be viewed in your “My Picks” history.
\nA play-through pod will be cleared in three ways:
\nPlay-through will not be removed upon request or for any other reason than those explicitly stated.
\nRedeeming Fliff Cash
Once play-through has been completed your Fliff Cash becomes redeemable. It can be redeemed for cash prizes, gift cards, or used to purchase additional Fliff Coins to play in the social sportsbook.
Fliff reserves the right to modify its promotional games and amend its Terms of Use and Sweepstakes Rules at any time, which may include changes to these play-through conditions.
"},{"id":20468683377042,"url":"https://fliff.zendesk.com/api/v2/help_center/en-us/articles/20468683377042.json","html_url":"https://fliff.zendesk.com/hc/en-us/articles/20468683377042-Responsible-Social-Gaming","author_id":12806390718994,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":19900169765906,"created_at":"2024-07-31T06:32:16Z","updated_at":"2024-09-05T15:31:00Z","name":"Responsible Social Gaming","title":"Responsible Social Gaming","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-09-05T15:31:00Z","user_segment_id":null,"permission_group_id":4415718532625,"content_tag_ids":[],"label_names":["Responsible Social Gaming"],"body":"Please click here for more information on Responsible Social Gaming.
"},{"id":19777185518354,"url":"https://fliff.zendesk.com/api/v2/help_center/en-us/articles/19777185518354.json","html_url":"https://fliff.zendesk.com/hc/en-us/articles/19777185518354-Privacy-Policy","author_id":12806390718994,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":19777008149650,"created_at":"2024-06-26T18:55:43Z","updated_at":"2024-09-05T15:01:18Z","name":"Privacy Policy","title":"Privacy Policy","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-09-05T15:01:17Z","user_segment_id":null,"permission_group_id":4415718532625,"content_tag_ids":[],"label_names":[],"body":"Please click here to view our Privacy Policy.
"},{"id":19508591777042,"url":"https://fliff.zendesk.com/api/v2/help_center/en-us/articles/19508591777042.json","html_url":"https://fliff.zendesk.com/hc/en-us/articles/19508591777042-Verifying-my-phone-number-and-email","author_id":12806390718994,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-5,"vote_count":13,"section_id":19364505203090,"created_at":"2024-06-12T20:57:40Z","updated_at":"2026-08-18T17:12:36Z","name":"Verifying my phone number and email","title":"Verifying my phone number and email","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-07-25T22:15:17Z","user_segment_id":null,"permission_group_id":4415718532625,"content_tag_ids":[],"label_names":[],"body":"Verifying your phone number will allow you to log in via phone number, instead of your original registration method. Once you have entered your phone number during registration or log in, you will receive a verification code. After the code has been entered, your phone number will be verified.
If you need to update your phone number, please see the steps below:
- Visit your settings in the Profile Tab
- Select verify/change your phone number
- Select Change phone number
Verifying your email will be a similar process, to which once you have entered your email, a verification email will be sent to the email entered. To verify the email, please select verify the account in your email.
\n
To verify and update your verified email, please see the steps below:
- Visit your settings in the Profile Tab
- Select verify/change your email
- Select change email
Please do not hesitate to contact customer service if you have any additional questions.
As per our Sports Prediction Rules and general best practices, we do not cancel picks after they are placed. If you have any pick issues or questions, please contact customer service immediately.
"},{"id":19508119640210,"url":"https://fliff.zendesk.com/api/v2/help_center/en-us/articles/19508119640210.json","html_url":"https://fliff.zendesk.com/hc/en-us/articles/19508119640210-What-are-the-age-requirements-to-use-Fliff","author_id":12806390718994,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":19507160850962,"created_at":"2024-06-12T20:02:44Z","updated_at":"2024-09-02T20:21:34Z","name":"What are the age requirements to use Fliff?","title":"What are the age requirements to use Fliff?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-09-02T20:21:34Z","user_segment_id":null,"permission_group_id":4415718532625,"content_tag_ids":[],"label_names":[],"body":"Users must be 18+ years of age to register and use Fliff. Lower limits are also applied on purchases for consumers ages 18-22.
\nIf any user attempts in any way to circumvent age limits or restrictions, the account will be disabled immediately once we become aware in accordance with our Terms of Use.
"},{"id":19508024227090,"url":"https://fliff.zendesk.com/api/v2/help_center/en-us/articles/19508024227090.json","html_url":"https://fliff.zendesk.com/hc/en-us/articles/19508024227090-Can-I-close-my-account","author_id":12806390718994,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-4,"vote_count":6,"section_id":19364505203090,"created_at":"2024-06-12T19:58:44Z","updated_at":"2026-08-01T16:32:27Z","name":"Can I close my account?","title":"Can I close my account?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-07-25T22:21:56Z","user_segment_id":null,"permission_group_id":4415718532625,"content_tag_ids":[],"label_names":[],"body":"If you are interested in closing your account, please visit your profile settings and select the Tap Here option highlighted at the bottom of the screen.
\nPlease note that you will not be able to create another account. Once your account has been closed, you will receive a confirmation from one of our team members. If you have any questions, please contact customer service.
"},{"id":19507967358610,"url":"https://fliff.zendesk.com/api/v2/help_center/en-us/articles/19507967358610.json","html_url":"https://fliff.zendesk.com/hc/en-us/articles/19507967358610-Participating-in-Daily-Challenges","author_id":12806390718994,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":21474544288786,"created_at":"2024-06-12T19:54:26Z","updated_at":"2024-09-19T15:39:12Z","name":"Participating in Daily Challenges","title":"Participating in Daily Challenges","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-09-19T15:39:09Z","user_segment_id":null,"permission_group_id":4415718532625,"content_tag_ids":[],"label_names":[],"body":"Participating in Challenges is another way to earn bonus XP. There are 5 new challenges every calendar day with each challenge awarding XP. If you complete all 5 challenges, you will receive an additional XP bonus.
\n\n
To view and participate in the Daily Challenges, visit the Sports tab and select the Challenges option.
\nAfter completing the listed Daily Challenges, it will display that all challenges have been completed and you’ve been awarded. If you do not see your balance update, please close out of the app and reopen it before contacting customer service.
\n
If you have any additional questions regarding the Daily Challenge, please contact customer service.
"},{"id":19507994775186,"url":"https://fliff.zendesk.com/api/v2/help_center/en-us/articles/19507994775186.json","html_url":"https://fliff.zendesk.com/hc/en-us/articles/19507994775186-Will-I-receive-any-tax-forms-at-the-end-of-the-year","author_id":12806390718994,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":19364505203090,"created_at":"2024-06-12T19:53:38Z","updated_at":"2024-09-02T20:22:48Z","name":"Will I receive any tax forms at the end of the year?","title":"Will I receive any tax forms at the end of the year?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-09-02T20:22:47Z","user_segment_id":null,"permission_group_id":4415718532625,"content_tag_ids":[],"label_names":[],"body":"If your calendar year prize winnings reach the $600+ threshold for tax reporting we will send you the necessary 1099 form as part of the annual year end filing process.
\nIf you have any questions please contact customer service.
"},{"id":19507973336850,"url":"https://fliff.zendesk.com/api/v2/help_center/en-us/articles/19507973336850.json","html_url":"https://fliff.zendesk.com/hc/en-us/articles/19507973336850-Is-there-a-Pick-limit","author_id":12806390718994,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"section_id":19507921190930,"created_at":"2024-06-12T19:52:39Z","updated_at":"2026-09-05T22:30:15Z","name":"Is there a Pick limit?","title":"Is there a Pick limit?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-09-02T20:27:42Z","user_segment_id":null,"permission_group_id":4415718532625,"content_tag_ids":[],"label_names":[],"body":"There are no limits to the number of picks you can place.
\nThe maximum Fliff Coin and Fliff Cash per selection play limits vary by market up to a maximum of 1,000,000 Fliff Coins and 500 Fliff Cash. The minimum and maximum amounts will always be displayed on the Submit button on your ticket for transparency.
\nPlease note that these limits are the same for all customers and cannot be changed upon request. If you have any additional questions, please contact customer service.
"},{"id":19507820063762,"url":"https://fliff.zendesk.com/api/v2/help_center/en-us/articles/19507820063762.json","html_url":"https://fliff.zendesk.com/hc/en-us/articles/19507820063762-How-to-obtain-free-Fliff-Cash","author_id":12806390718994,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":19364554125074,"created_at":"2024-06-12T19:41:39Z","updated_at":"2024-09-02T20:22:12Z","name":"How to obtain free Fliff Cash","title":"How to obtain free Fliff Cash","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-09-02T20:22:12Z","user_segment_id":null,"permission_group_id":4415718532625,"content_tag_ids":[],"label_names":[],"body":"You can obtain Fliff Cash for free as a bonus with the purchase of certain Fliff Coin packs or via one of our alternative methods of entry. NO PURCHASE IS NECESSARY to obtain Fliff Cash; please see our Sweepstakes Rules for complete details.
"}],"sort_by":"position","sort_order":"asc"}